ServiceNow reviews

4.1

81% would recommend to a friend

(5,677 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,677 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Apr 29, 2017

Rewarded for your hard work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ServiceNow is a company that operates in a lean fashion. Every individual has the opportunity to take part in critical and meaningful work that impacts the company. There are ample opportunities for advancement, as they really do promote from within. Reading other reviews I would agree that ServiceNow has a performance driven culture. I have been here for 1.5 years and our stock has risen by $25. If you want to work for a company in which you can scrap by and earn a paycheck find somewhere else to work. Bonuses/stock are paid out quarterly and yes your performance is reviewed in such terms as well. Some people who worked at bigger companies can't adjust to the fast release cycles or the fact that their work has high visibility. Management expects us to work hard, but they honor our DTO policy. One of the few places where you work hard, but they respect your work life balance. Their is awesome management who actually cares about your personal growth as an employee, gives you the support, and tools that you need to perform your job well. We are the best kept secret in the valley, if you don't believe it go do some research.

Cons

None that i can think of.

1.0
Apr 13, 2017

Toxic

Recommend
CEO approval
Business Outlook

Pros

RSU's are great, if you can stomach the culture.

Cons

Lack of quality leadership across the org. Teams are very silo'd and individuals easily get entrenched in their outlook.

2.0
Feb 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Fast growing company. Solutions and a platform that customers really like and advocate. Compensation is on par with the industry. There is some opportunity for career growth since ServiceNow is growing rapidly.

Cons

The culture and employee performance policy dictate that employees are measured by managerial opinion and to a lesser degree by fellow employee opinion. There aren't clear objectives set to gauge performance which leaves employees exposed. Managers can terminate employees at any point without warning. This drives fear, double standards, the high amounts of politics, and constant employee churn. ServiceNow is also a very fast paced environment with constant change. Work-life balance is generally not good.

Viewing 163 - 165 of 5,677 Reviews

Glassdoor has 6,612 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.