ServiceNow reviews

4.1

81% would recommend to a friend

(5,680 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jan 24, 2016

Toxic

Recommend
CEO approval
Business Outlook

Pros

Shares are the only positives

Cons

Extremely toxic environment. Abusive language used by upper management especially in the Customer Support Area. Intimidation tactics used by both upper and lower management to make you abide to their own rules. You are totally spared if you rub shoulder with managers, if you talk your mind you are sacked without proper reason. It is totally expeditive especially if you are deemed not appropriate to fit to the upper manager's tastes. Any team member that praises managers, will in their good books and will be safe from sacking and oppression.

1.0
Aug 27, 2012

Highly political company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is good and has potential to be improved. Salaries are competitive and there are free lunches on Fridays (there is free beer too).

Cons

There's way too much politics in the company and the middle management layer is very poor. Too many mid-level managers and directors with very few people actually doing the work. No longer a pre IPO company.

1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are OK, but haven't changed in a few years and certainly not good enough to put up with the abuse.

Cons

If you’re looking for a company where innovation is stifled, employees are micromanaged to within an inch of their sanity, and fear of making mistakes keeps everyone in a constant state of anxiety, then why not join DASO at ServiceNow. Growth here is non-existent. Promotions? Forget it. Development? Not a chance (Genuine learning opportunities are routinely denied by the manager, as not having a business case) The only thing you’ll gain is a higher tolerance for dysfunction. The work itself is mind numbingly dull, consisting of repetitive tasks that could be automated, or brought in line with other regions but aren’t... instead we have inefficient processes that no one dares challenge. The real kicker, though, is the management. The team is "led" (if you can even call it that) by a manager who has bullied multiple employees out of their jobs. People leave, and leadership pretends not to notice the reason why. Feedback is weaponized, meetings feel like interrogations, and constructive suggestions are treated as insubordination. Expect to spend your time second-guessing every decision, dreading the next ping of teams chat or email... Watch talented colleagues burn out or flee to better opportunities. The only lesson you’ll learn here is how not to run a team. Save yourself the stress, there are far better places to work.

Viewing 181 - 183 of 5,680 Reviews

Glassdoor has 6,615 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.