Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (64) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 786 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 437 reviews)); "Great people and a lot of learning" ((in 410 reviews)); "Benefits are good and fair" ((in 406 reviews)); "Good pay and stock options" ((in 251 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 173 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,680 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Mar 30, 2023

Uncertain future - Optimistic but uncharted territory

Account executive

Recommend

CEO approval

Business Outlook

Pros

Pockets of brilliant people fostering collaboration. Top tier tech stack

Cons

Management. The way it works is ServiceNow prioritizes “quota” manager hires first. Meritocracy and demonstrated leadership are not realistic factors. Pay. The inequality of pay is significant and it’s unfortunate for the high performers on the low part of the scale. Compensation plans are usually 3-4 months into the new year so if you’re a sales exec relying on commission, buckle up for a wait.

5.0

Feb 22, 2023

Huge org and Huge potential

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This is an early review as I am 60 days in. So far, no alarm bells are ringing, everything is super above board and easy to work with. There is no 'kool-aid to drink', things are just what they appear to be, a small company growing in spades and working hard to be fair in the market. Interestingly, dedication to their teams is VERY high on the list of mandatory actions and I feel very Seen and Heard. The organization is very ambitious, but accepts feedback well, especially earlier so that their projects and efforts have less churn. People are expected to be vocal and partnerly.

Cons

1) This is less of a CON and more of an onboarding problem - The company firmly believes in drinking it's own champagne. If you have minimal experience with ServiceNow, you may struggle to learn the vast number of details and use cases. EVERYONE DOES, so just kinda chill with it and be engaged but not self deprecating. 2) This is a HUGE org. You will find that it is easy to shine in your area and team, but there is a lot going on, so if you are used to being the circus ringleader, you will have to wait in line. In the same vein, if you need and SME on a topic, if can be difficult to derive who that is due to the org size. I suggest building a roster of go to people early on, and pay it forward when possible.

1.0

Jan 28, 2023

Horrible uppity people

Engineer

Recommend

CEO approval

Business Outlook

Pros

I've worked with a lot of smart folks.

Cons

The application is losing steam to competitors. Management and leadership seem to think that they're too "classy" to fail. Nobody wants to dig in and make things work. The rules engine crashes, workflows crash, mobile app crashes. yet we keep telling people it's on their end.

Viewing 184 - 186 of 5,680 Reviews

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