ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Nov 11, 2025

Toxic Culture & Weak Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, solid health benefits, stock options, and a joining bonus. The company even offers mental health days which makes sense, because you’ll likely need them to stay balanced in such a stressful environment.

Cons

Behind the big promises lies a disappointing culture. The environment feels heavy, political, and unsupportive. Collaboration is almost non-existent, communication is inconsistent, and it often feels like survival mode rather than teamwork. Some teams and members deliberately limit access to tools or withhold information, making transitions and knowledge sharing nearly impossible. Onboarding and training are minimal, with little clarity or direction. Support systems like “buddies” exist mostly on paper. Leadership often overlooks problematic behavior and avoids accountability. Instead of addressing issues, problems are passed around or ignored, leaving employees feeling unheard. Despite public talk about inclusion and empowerment, diversity and equity often feel like slogans rather than real commitments. HR processes are slow and impersonal, and there’s a general lack of ownership across teams. The overall atmosphere drains you mentally and emotionally, making it difficult to feel engaged or motivated.

1.0
Nov 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Health insurance. Snacks in the office. Some of most fantastic people who care and try to elevate your career and learning development. Really great in my first few years at ServiceNow.

Cons

DO NOT BELIEVE ANY OTHER REVIEWS!!!! They are just employees writing reviews because HR told team too for internal kudos system. All they care about is making sure ServiceNow is on the "Great place to work" list. HR is a load of ****, they will glasslight you that you are the issue and if you raise any issues, they will brush anything off. If you report it, good luck HR keeping it secret. Secondly, the IT department is a complete joke, Layoffs, expense cuts and two-faced people who are fossils. Management continues to make adjustments and loves to praise how much they saved money on cutting anything and everything in the IT department. Just remember we used to have travel and get together benefits, well that is gone. Minimal and if ever performance review for better compensation. If you are joining this company, please be aware that your time might be great, but it is all a lie, after your 6 months-1 year mark you will see and please make sure to reference this review in your mind.

1.0
Nov 30, 2023
Recommend
CEO approval
Business Outlook

Pros

great platform and innovative roadmap

Cons

Poor people management. There is a internal loop where they source feedback from co-workers, and use people's subjective opinions against you. Poor communication from front line managers.

Viewing 205 - 207 of 5,688 Reviews

Glassdoor has 6,624 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.