ServiceNow reviews

Leadership in customer support organization is terrible. Hiring of leaders outside of ServiceNow has lead to some issue with trying to transform organizations into what worked at other companies which impacts the culture and why ServiceNow was such a great place to work. Loss of "customer first" attitude.

Too much information you are required to absorb in a short period of time. I was required to finish 100+ onboard training while going through mentor training. Every subject was taught once. The training was so overwhelming that I would finish videos even off the clock. I was assigned a mentor, who was also mentoring 11 other employees. No one communicates; not even the manager. Everything is done behind your back. They tell you expect the job to be difficult, don't worry, give 6 months and it will all come together, and they have the employee's best interest. But when it all comes down to it, no one is available to help. Everyone else is busy ALL DAY. No one else is helping the mentor as promised. I had other colleagues that were struggling like I was, but the difference is...I spoke up. Only one person helped and made sure I understood what I was doing...Ruchir. So, if you don't know half the information already...expect to get FIRED! They will FIRE you; no explanation or questions asked. I was only there a month and a half.