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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,688 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Jan 13, 2026

      Great environment to push the frontier of open AI research

      Senior research scientist
      Recommend
      CEO approval
      Business Outlook

      Pros

      You'll spend all you time pushing the frontier of open AI research, by publishing, creating new libraries, and giving presentations. The environment and the team is great.

      Cons

      The only thing I’d say is that salaries in the field have increased recently, and they may not be fully reflected yet.

      1.0
      Jan 12, 2026

      Avoid at all costs

      Staff storage engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive compensation (only if you survive long enough). Strong brand name on CV. Talented individual contributors at lower levels who are doing their best despite the system. Some teams may be fine — but it’s a lottery, and you won’t know until it’s too late.

      Cons

      Strong brand name on your CV. Good compensation if you can tolerate the stress. Smart, hardworking peers at IC level who are just trying to survive the system. Some teams are fine — but you won’t know which ones until you’re already inside. This company looks amazing from the outside. If you value: mental health transparent feedback long-term sustainability humane leadership Think very carefully before joining. Many people don’t leave because they’re “not good enough.” They leave because the environment breaks them.

      Viewing 253 - 255 of 5,688 Reviews
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      Glassdoor has 6,624 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.