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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,688 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Jan 12, 2026

      Its a batshit place to work

      Snr director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very busy and fun environment. Always learning and contributing. Good Comp.

      Cons

      Political and can be brutal. Like being gaslighted.

      4.0
      Jan 11, 2026

      Good company and product

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company and product, definitely more a fit for enterprises. Will be interesting to see how well the product does in Mid Market / SMB.

      Cons

      New leadership lots of changes. Culture has taken a turn for the worst, morale is at an all time low, though nothing unexpected. Lots of restructuring. ANZ business has taken a turn, so new leadership must be doing something right, though it's pretty cutthroat atm - Success plan and Performance Improvement Plans are very common. > 60% of reps didn't make number in 2025 - a refection of quality of reps? Market condition? or unreasonable quota? Maybe a mix of all...

      Viewing 256 - 258 of 5,688 Reviews
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      Glassdoor has 6,624 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.