ServiceNow reviews

4.1

81% would recommend to a friend

(5,700 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,700 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Oct 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent office perks like snacks and Friday lunch.

Cons

I was referred to ServiceNow as software developer from a recruiter and interviewed as such, with coding samples and code vocab tests. The job was actually a help desk tech support position titled as a "developer". The only career path from there I noticed was someone moving to customer service, which was definitely not the direction I wanted. Overall, the culture seemed to be work overly hard on trivial problems and delude yourself into thinking you're doing something world-changing. Management seemed aloof of anything going on and onboarding was non-existent. I left within a month to get an actual development job, soured by the misleading job title and interview process.

2.0
Jul 14, 2015

Brilliant Software, Horrible Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ServiceNow has developed Excellent Software and is displaying an astonishing ability to release new capability all the time - keeping them agead of the competition who are not as agile. The Technical leadership is both visionary and engaged with where the products are going. They are executing on the strategy with enthusiasm and precision. The Platform provided is - if not revolutionary - a strong evolution of legacy systems. The platform has pretty much refined what other legacy applications have learned by experience. The Marketing messaging is engaging and effective - resulting in great sales in the regions where the leadership supports the messaging and not going off on a tangent. Nice Laptop and great salary packages.

Cons

In spite of a very strict and lengthy process of hiring including full background checks, the eventual people hired are not hired to build a long-term company. The company bears all the hallmarks of a company that has grown too quickly. The processes are immature, the HR people and back-office bear all the symptoms of being promoted to the point of incompetence too quickly in that they are treating senior people like kindergarten kids. Policies are being applied badly or too strictly. Benefits are below average, and promises often broken. ServiceNow seems to get rid of more people than they are hiring, and that can be through anything from classical non-performance to offending management or influential sales people. If somebody cannot be gotten rid of outright, they are bullied till they resign. There is very little logic to firings/forced resignations. They are hiring the A-Team, but expect lackeys, so the first to go are normally those who are the best at what they do and who do not have to put up with this kind of rubbish. Nobody - from the most junior to the most senior or competent are sure of their job and live in constant fear of being sacked/forced to resign. ServiceNow management micromanages each and every person in the organization. There are several systems that have to be updated with the same information, and weekly and even daily calls diving into great details are the order of the day. I will not recommend anybody who I know to work for ServiceNow, as they are sure to be disappointed.

3.0
Apr 27, 2015

Enjoyed the ride

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Product is great and has huge potentials, good work life balance and people are generally friendly.

Cons

Company is heavily recruiting and as someone who has been there a while, you tend to become part of the furniture and overlooked

Viewing 277 - 279 of 5,700 Reviews

Glassdoor has 6,636 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.