ServiceNow reviews

4.1

81% would recommend to a friend

(5,700 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,700 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Oct 20, 2017
Recommend
CEO approval
Business Outlook

Pros

* Fast growing company with a lot of opportunity * Passionate user and customer base * They truly do put customers first and what made me love this company * Great travel opportunity * High performance is valued

Cons

* Fast growing is also a con - training could use some improvement * Hard to get noticed in such a fast paced environment - You have to be highly visible or you will never make it (even as a high performer) * Products are very siloed and many wished that product teams would work more closely

4.0
Mar 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Tons of opportunity. If you are unhappy with your current position, management will work with you to find a better fit. Full time remote work is available. Competitive compensation and benefits. There are many very smart people in the company who are accessible and eager to teach. Tons of training opportunities. Incentive compensation is often paid over 100% quarterly. If you've worked at BMC, CA or Salesforce, chances are you know someone already working at ServiceNow. Lots of opportunity to travel, if you're into that.

Cons

No 401k match (although there are other profit sharing opportunities). Year end raises are hard to come by, many people I know have gone years without one. Professional Services is trying to be too many things at once, and the scattershot do-it-all method is burning out employees. The mission to reach four billion in revenue by 2020 is all consuming, and the management's focus on money is getting tiresome. As the company grows, the longtime senior management that made the company such a great place to work is slowly filtering out and the "suits" are moving in. With them comes the numbers based penny pincher management style that makes ServiceNow's competitors bad places to work. Although it's easy to change positions within the company, the work from your former position often follows you. TIMECARDS! As a billable resource I easily spent two hours a week filling out and submitting timecards, then having half of them rejected because the timecard process is constantly changing, and spending another two hours filling them out again!

Viewing 274 - 276 of 5,700 Reviews

Glassdoor has 6,636 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.