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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,700 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,700 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Oct 24, 2019

      A company in its adolescence with good measure of brilliance and confusion

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A great platform with good products Fiercely loyal customer base World-class sales team A lot of investment in its products, platform, brand awareness, and people Good stock performance, employees who joined 2+ years back benefit a lot.

      Cons

      The company is becoming more bureaucratic. Have not lost its agility yet, but if this is not addressed it can be a problem. Lots of top-down mandates and decisions. Lack of a strong partner ecosystem, especially for emerging products Marketing is a mess, both the org and the activities in marketing. The tendency to copy from outside rather than trusting own judgment and people and taking bold, but well thought out decisions.

      2.0
      Aug 6, 2019

      No Growth

      Finance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company is doing well overall Products are awesome

      Cons

      In Finance, there are conflicting direction from leaders. Long work hours, high turnover with little effort to backfill, severely underpaid. Loves to hire outside instead of promoting within,. The finance team was once a great team and full of innovative ideas to help work work better. Now, new ideas are shut out. Expected to work nights/weekends to train oversees team after letting go entire EMEA team.

      avatar
      ServiceNow Response
      6y
      Thank you for sharing. We want to be sure all employees feel the benefits of a high-growth company with great products, and we take your feedback seriously. We will make sure Finance leadership is aware and that leadership direction is clear and consistent.
      3.0
      Aug 13, 2018

      Was a good company to work for

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product and benefits with many good people that work there

      Cons

      Micro Management that is focused on covering the manager's flank

      Viewing 271 - 273 of 5,700 Reviews
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      Glassdoor has 6,636 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.