Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 35 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 16 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Feb 9, 2024

Fast Paced

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Fast pace, high expectations but is equally as rewarding with the work put in.

Cons

- Too much red tape is starting to roll out.

1.0

Feb 2, 2024

AVOID AT ALL COSTS!!!

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

They pay for your insurance and the pay is decent. The product is great and most of the people you work with are great, at the least the ones that don't drink the Kool Aid.

Cons

Pretty much everything else. If you want 5 times recycled leads, horrible comp structure, even worse performance management and a churn and burn company then this where it's at. You better make sure you don't mess up, get sick, and you better know every single non-negotiable (which are ridiculous). If you don't score your 12 Gong calls a month (Good luck having 12 decent calls that are over 2 minutes you can even score). Also unless you are doing something shady or shelling out money from your own pocket, you won't even come close to hitting quota, which an SLA violation and a non-negotiable. There is no forgiveness even when you are on ramp. Most don't even make it past their 3rd month of ramp. Honestly one of the worst sales organizations I have ever worked for. Stay away, it's not worth your time.

5.0

Feb 1, 2024

Great Place to Learn and Grow - Be Ready to Grind

Director level

Recommend

CEO approval

Business Outlook

Pros

Pay is good, like many companies less so on the perks these days, but I'll take less snacks in the kitchen than no raise at the end fo the year. All in all there's a lot to be learned here and room to grow especially from folks looking to get into management

Cons

High expecations in line with salary, expecations vary across departments dramatically and you may find that others seem to be doing nothing while your team is swamped, but such is life

Viewing 301 - 303 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Lead Salesforce Developer

ProProduct Sales Development Representative