ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

837 reviews
1.0
Dec 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote, good colleagues, time flexibility

Cons

Switched between 3 different managers, company has switched from building SDR's to a super high turnover rate because terrible management. Most SDR's don't make it to 6 months. Less than 5% make it to a year. From when I started to now, it is a totally different company. New managers have never sold the software and know next to nothing about it but expect it to be an easy sell. There is no continued education after onboarding. About 1/3 of the SDR's are hitting quota. Leads are recycled over and over where prospects have complained so much that legal has made it mandatory to put them on a do not call list. They push for a high pressure sales tactic where you are calling prospects every day or every other day until they tell you to put them on a do not call list or block your number. Their advice, call from your personal cell phone now. Every demo is uneasy as the AE's have all the power and do not have to follow required guidelines. They can ask questions the way that benefits them to get lower numbers, benefiting them and hurting SDR's. AE's constantly look to DQ an oppt, though they are still able to work them in which no credit is given to the SDR. The strict ICP guidelines that only get stricter month after month has hindered booking meetings greatly. You are just a number to the company and there is no loyalty. I have seen SDR's that have been here for over 2 years and run into a bumpy couple months in which they are let go. There is no grace for them, 0%-99% to quota are seen as the same. When it comes to syncing between different teams, there is none. One team has documents that say this and another team has a totally different document. There is an ever-growing restriction on ICP for prospects. Career growth is not existed unless you are there for several years. You can move to different levels of an SDR but most higher ranked SDRs are let go because they cannot achieve the unrealistic quota now.

5.0
Dec 8, 2023
Recommend
CEO approval
Business Outlook

Pros

ServiceTitan, ever since I began my training, has been nothing but transparent, clear in their communication on where the company is going and what it has achieved, and the community, everyone has been amazing and helpful.

Cons

So far, there has been little downside to working for ServiceTitan.

4.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

SDR role is difficult but training is great

Cons

Difficult role, management style, high turnover

Viewing 325 - 327 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.