Pros
You are going to find amazing people here. Incredible individuals flock to other incredible people, I guess. You will build strong work relationships and genuine friendships. You will learn from one another, teach others, share skills, advocate and defend those who've shed so much blood, sweat, and tears to build a great product/company. And many of these people are good, humble people. That's one of the most jaw-dropping things - coming into work and realizing "holy f**k these people are incredibly gifted, and they want to work alongside me!" Because there is such a vast majority of good people, you will have opportunity for a lot of great collaboration and moments of pure, unadulterated teamwork where you're building something you believe in/will be immensely proud of. Surrounding yourself with like-minded, ambitious, brilliant innovators helps you create better work, so you will feel accomplished at least once during your tenure at ServiceTitan, I promise it.
Cons
We don't have values, literally. We have a company mission, but we don't have values yet, which was an afterthought when I first started and was pushing 60+ hours a week trying to keep things afloat. If you want to work at ServiceTitan, I'd really recommend asking about the company values, mission, and culture, and to really gauge if they align with your own. As stated in the pros, the people are amazing. They are incomparable, but that can only take you so far. If you don't believe in the company and its mission and its values, you will be stuck in limbo, and you will grow complacent. Read Goethe's Faust and discover that complacency is NOT a good thing. The company is complacent in their approach to the core product, to the treatment of women in the office (including hiring ratio, lack of women managers, lack of women on senior leadership team, etc.), to the insane amount of power we allow our customers to hold, to the recognition of the underdogs of the company (essentially, if you're not the one directly bringing in the $$$, you might be forgotten). I understand Sales helps make the world go round (or at least provide us with a paycheck), but Sales shouldn't be the only focus. There are a lot of other people, teams, factors that go into making the company successful that frankly Sales doesn't hold a candle to.
