Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 22 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Rampant favoritism across all departments." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Jul 12, 2019

The best place you will ever work

Sales

Recommend

CEO approval

Business Outlook

Pros

-Strong community atmosphere and great people -Free lunch -Immense growth opportunities -Good work/life balance -Results-driven company -Amazing benefits -Parking -Eddie Salas

Cons

NONE....Look forward to coming to work every single day

5.0

Jan 16, 2019

Best decision I’ve ever made

Csa lead

Recommend

CEO approval

Business Outlook

Pros

Hard work is not only noticed, but appreciated and rewarded. The culture is amazing and the sense of team and family that has cultivated over the years is truly amazing. Everyone is always open and happy to help and very collaborative. I am truly so lucky to be working here and take pride in being a Titan! The opportunities are endless of you work hard for them.

Cons

We are outgrowing our space in the building we’re in. But we make it work.

5.0

Nov 13, 2018

Exciting Times

Automation engineer

Recommend

CEO approval

Business Outlook

Pros

Everyone is super friendly and feels like your second home. Big focus on transparency and having an open door policy. Very moving stories from the founders about the history and vision for the company. Excellent training program which brings new hires up to speed quickly about the product and a plethora of learning materials.

Cons

Have not noticed any yet!

Viewing 520 - 522 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

ProProduct Sales Development Representative