Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 35 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 16 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Nov 12, 2018

Excellent foundation for a startup

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Free, catered lunch - Free snacks and tons of food for celebrations - Friendly staff - Full healthcare coverage - Modern, easy access office - Flexible work ours and work from home possibilities - Tons of learning opportunities - Investment in employees in both training and equipment - Brand new Mac or Windows laptop upon hiring

Cons

- Not all processes are outlined - Company is growing very fast so you may move desks and groups frequently - No 401k match

ServiceTitan Response

We appreciate your feedback! Process and scale are big priorities across many teams, and we have created roles solely dedicate to Enablement in many departments. We regularly assess our benefits, and 401k match has been one particular benefit that we are looking into! If there are any changes to our benefits or offerings, we will be sure to let the team know so that they can take advantage of any programs we have!

5.0

Nov 12, 2018

Enterprise Sales Executive

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

Leadership holds an amazing vision, along with the means to execute it! This is the best home services software. Period. If it were another software company, I'd be there instead.

Cons

With quick growth sometimes comes rapid operational changes. You have to stay on your toes here.

5.0

Nov 2, 2018

Resources of a corporate, culture of a startup

Operations

Recommend

CEO approval

Business Outlook

Pros

- Competitive pay - Outstanding benefits - Equity opportunities - Free daily lunches - Great culture - Social events, ping pong, videos games - Great product with elite level success and solid future outlook -No BS or politics

Cons

- Things move a bit slower than what I'm used to ( ST is much bigger than my former employers)

Viewing 526 - 528 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

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Lead Salesforce Developer