ServiceTitan reviews

Place is a totally ridiculous. There is absolutely no real business structure in place, and management just makes things up as they go. Jobs have endless titles, no one knows what they're truly doing, people are laid off constantly. They literally lay people off from a position, and then a week later they're hiring for that same spot. They use all the benefits and environment to mask the fact that they don't actually care about their employees or know how to run a business.

The cons are the gray area that seems have really represented itself during the pandemic. There is a disconnect between top tier leadership and middle tier, and it was very frusturating to be told one thing than have something change entirely the next day. They also cut a ton of SDR's out of the blue, just to post on LinkedIn they are looking for more. Treat your SDR's like people and not replaceable workhorses! Also, the training is not as bad as everyone on here says it is. It gets redundant, but that is the point of the training. Things take time to grasp and polish. The managers are solid people, but they could use a little more training on learning how to drive KPI's while being empathetic.