ServiceTitan reviews

3.4

50% would recommend to a friend

(831 total reviews)
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Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

831 reviews
5.0
Nov 12, 2018

Extreme Growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ServiceTitan is in a process of extreme growth in itself, within the culture, and clientele. That being said, in the 1 year I've been here, I've been given incredible growth opportunities as well. I've never worked in a company with opportunities for advancement essentially placed in my lap without having to jump through hoops and bypass seniority. They see talent, and they reward it. It's a great feeling to be a part of something like that. The company is always looking for ways to improve happiness and culture within the company. We recently had a partnership with FitSpot giving us on site work out classes. While it didn't last long due to space limitations, it was a step in the right direction and the company is exploring other options for health initiatives, which I think is amazing. The culture is great and constantly getting better. People are fun and individualistic - and everyone pulls their own weight for the benefit of the customer (at least in my department). I've met many great friends here that make me look forward to going to work in the morning, and not get a case of the Sunday Scaries on Sunday nights.

Cons

We are growing at a very fast rate which means we're constantly outgrowing our spaces and are in need of more. This takes time and it's a process, so it's a little crowded right now. But even this can turn into a pro in the fact that when we do secure more space, it can only be expected to be great.

5.0
Nov 12, 2018

The Best and the Brightest

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Working with people who are at the top of their game - Continued focus on employee experience and wellness - Competitive salary, room for growth for those who go after it - Fast-paced, high-growth

Cons

- Fast pace makes it challenging to get comfortable (this is a pro for some, and a con for others) - Not enough women in leadership positions (hopefully this gets resolved soon) - Lack of process documentation is challenging - it is not uncommon to find out about a new process through the grapevine without having been officially announced to your team

5.0
Nov 12, 2018

Excellent foundation for a startup

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Free, catered lunch - Free snacks and tons of food for celebrations - Friendly staff - Full healthcare coverage - Modern, easy access office - Flexible work ours and work from home possibilities - Tons of learning opportunities - Investment in employees in both training and equipment - Brand new Mac or Windows laptop upon hiring

Cons

- Not all processes are outlined - Company is growing very fast so you may move desks and groups frequently - No 401k match

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ServiceTitan Response
7y
We appreciate your feedback! Process and scale are big priorities across many teams, and we have created roles solely dedicate to Enablement in many departments. We regularly assess our benefits, and 401k match has been one particular benefit that we are looking into! If there are any changes to our benefits or offerings, we will be sure to let the team know so that they can take advantage of any programs we have!
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Glassdoor has 848 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.