Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (111) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Live Services Agent (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 120 reviews)); "People are great and very nice" ((in 67 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 52 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 31 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 15 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

ServiceTitan reviews

Compare reviews

3.4

49% would recommend to a friend

(830 total reviews)

Ara Mahdessian

69% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

2.0

Mar 20, 2018

Why I left ServiceTitan

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ServiceTitan receives 2 stars purely for the amazing people it has hired. The best parts of ServiceTitan were the new hire orientation, free lunch and generous health benefits.

Cons

As many previous reviews have stated, ServiceTitan is a boys’ club. If you want to be successful you will need to be in the club. ServiceTitan is not a merit-based company. Your ability to grow favor with key players will determine your standing. Women have little say at ServiceTitan. Almost all of the managers are male. The only female executive is in HR. HR is ineffective and lacks the ability to respond and correct issues within the company. Leadership is far removed from day-to-day operations yet make all decisions for the company. Despite what is advertised, ServiceTitan is not transparent. Leadership is sneaky and quick to throw people under the bus. The company also does a poor job of offering coaching and professional development.

ServiceTitan Response

8y

Thank you for your feedback. We are sorry to hear about your experience. We have been working hard to diversity our leadership team with now three female executives on the team. We also have been working on improving our diversity efforts: We have launched a Women's Diversity group and an LGBT group to start with which we are very excited about. Regarding coaching and development, we have hired two additional resources, invested in LinkedIn learning access for 100% of employees, launched several learning paths and professional development trainings and more to come this year! We're always looking for additional feedback to improve. Wish you the best of luck in your endeavors.

5.0

Feb 16, 2018

Very Welcoming

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Every one treats you like family

Cons

I do not want to lie

ServiceTitan Response

8y

Thank you so much for the feedback!

3.0

Feb 14, 2018

I worked for ServiceTitan full time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free lunch Good benefits Open work culture Engineering team is very flexible and nice people

Cons

Too much favoritism Few people think they are the core people running the company Undefined processes. The HR team has no idea how things are done. Nor do they care how things should be done. If anything goes wrong and you need help of HR people, you would never be able to find a solution. HR teams are meant to support the employees so that they can concentrate on their work but in ServiceTitan its the opposite. If you need some help from HR, you will just be going round and round in loops.

ServiceTitan Response

8y

Thank you so much for your feedback. Since this review, we launched our Titan People Network that has policies that are comprehensive for all of our HR processes not limited to employee policies, compensation, performance management, career development, hiring, learning opportunities and much much more. We have also launched a People Manager Handbook and People Manager Development programs to help scale the work and better support employees. We're always striving to improve. We would love to know what specific processes are that you experienced that are lacking and your experience so that we can improve. Please do contact us directly at HR@servicetitan.com should you feel comfortable.

Viewing 772 - 774 of 830 Reviews

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Why I left ServiceTitan

Very Welcoming

I worked for ServiceTitan full time

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