ServiceTitan reviews

3.4

49% would recommend to a friend

(830 total reviews)
avatar

Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

830 reviews
2.0
Feb 3, 2018

Not the greatest if you have experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Wonderful coworkers, very friendly and relaxed place to work. It's a solid career-starter if you are young and want a stepping stone.

Cons

If you are very experienced and expect to be treated that way, watch out for management. There are some insecure managers in place who do not effectively support their senior level talent. Very classic case of what Liz Wiseman calls "diminishers". The presence of diminishers is very real and serious at this company. There are some excellent managers there too, so make sure you will be working under one of them. This company has very real hits and misses in management, and you might find yourself being very happy or incredibly dissatisfied due to who you work under. If you have experience and don't want to have to play politics and games with someone's ego, probe your manager carefully during the interview process - really try to measure if this person has a good experience level and will be supportive of you personally and in your career.

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ServiceTitan Response
8y
Thank you so much for your feedback. Management development is a key priority for us and since this review we have launched a multitude of manager development programs including custom Linkedin Learning paths for managers, a People Manager's guidebook, Leadership Development Programs, and monthly Leadership Development online learning modules. We have much more planned this year including our recent launch of People Management Monthly Development meetings where we also do quick learning bites.
5.0
Nov 30, 2017

Payments Account Exec

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, free lunch, free benefits for employees only Much potential

Cons

None at the moment, i need to leave 5 words

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ServiceTitan Response
8y
Thank you for your feedback!
5.0
Oct 7, 2017

Nothing short of extraordinary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Growth opportunities, talented yet fun coworkers, free lunches, passionate and compassionate leaders.

Cons

Unclear career path since we were a smaller company back then. Now that it's more established, there are clearer career objectives and paths.

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ServiceTitan Response
8y
Thank you for your feedback! Regarding career paths, we are actually working on them as we speak for Q2 and Q3. We have developed a backend infrastructure and can't wait to roll them out in coming months.
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Glassdoor has 847 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.