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      ServiceTitan

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      ServiceTitan reviews

      3.4

      49% would recommend to a friend

      (830 total reviews)
      avatar

      Ara Mahdessian

      69% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      830 reviews
      5.0
      Sep 15, 2017

      Achieve the Extraordinary

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are new to Software, or early in your career, you have the ability to prove yourself and be promoted within the company. If you are more senior with lots of experience (and the ability to motivate very diverse teams) there is also a lot of opportunity to invest yourself into a very promising, successful startup. Competent employees receive recognition/kudos and the collaborative environment between teams is impressive. You will work with lots of kind, fun, and innovative people. If you don't learn from your teammates, you have to have blinders on!

      Cons

      The work/life balance in some positions can be intense. You work with really intelligent, dynamic people because the positions demand it.

      avatar
      ServiceTitan Response
      8y
      Thank you so much for your feedback. Regarding transparency, we have hired our Chief of Staff who helps lead our communications - monthly all hands, snippets/weekly business reports, and much more. We also recently launched a communications council of representatives across the company to improve communications. Regarding work-life balance, we have readjusted our resource plan - hiring quite a bit! And rolling out improved wellness initiatives in Q2 beyond the new comprehensive health benefits we rolled out earlier this year.
      5.0
      Aug 7, 2017

      Great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Very smart and well prioritized management -Amazing product -Great perks and top notch benefits -Very nice office space

      Cons

      -Hard hours sometimes. With such high expectations, it requires a lot more work than a typical 9-5. -Rapidly changing strategies that come with a start-up. While this is necessary, it can be hard to just do the day-to-day.

      avatar
      ServiceTitan Response
      8y
      Thank you so much for your feedback! Regarding work-life balance, we have readjusted our resource plan - hiring quite a bit! And rolling out improved wellness initiatives in Q2 beyond the new comprehensive health benefits we rolled out earlier this year. We also rolled out a company vision and strategy along with comprehensive OKRs and a new OKR guidebook is coming to your teams shortly for goal setting! We hope this is helpful and look forward to more!
      5.0
      Apr 10, 2017

      Go Titans!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone is completely invested in the company's success. I'm given the autonomy and ownership to be able to identify ways I can add value and get the support I need to deliver. The culture and energy are pulsating, and people are smart and supportive. The growth is exciting and driven by a market-leading product, a passionate Customer Success organization, and impressive sales output for a product this mission-critical. It's wild seeing this level of success continue.

      Cons

      The work is challenging. Of course, it's very fulfilling.

      avatar
      ServiceTitan Response
      8y
      Thank you for your feedback! Since this review we implemented more regular all hands (monthly now!) and regular business reports as well as hired a communications lead to ensure more communications happen more frequently to the company. We continue to welcome your feedback!
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      ReviewsServiceTitan reviews

      Glassdoor has 847 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.