Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (111) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Live Services Agent (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 120 reviews)); "People are great and very nice" ((in 67 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 52 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 31 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 15 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

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3.4

49% would recommend to a friend

(831 total reviews)

Ara Mahdessian

69% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

831 reviews

4.0

Feb 16, 2021

Your Entree into the Tech World

Project manager/implementation consultant

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, Flexible Work hours, Awesome team

Cons

Overworked, little recognition, meaningless shoutouts.

5.0

Feb 9, 2021

Company is maturing nicely

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company has certainly matured and become more structured than it was when I first started a few years ago. Was very much a tech startup feel since things changed frequently with regards to upper management and the software we used internally. Overall my role feels more stable and I can better commit myself to other aspects outside of my predefined role. ServiceTitan is doing amazing when it comes to handling the pandemic and work from home. They are using the money normally used to manage onsite snacks and benefits and providing ample credits and reimbursements for team lunchs.

Cons

It has become more corporate for sure but in a good way due to having more experience and stability.

5.0

Jan 29, 2021

AWESOME!!!

Customer support advocate

Recommend

CEO approval

Business Outlook

Pros

Best place I’ve ever worked at

Cons

Can be stressful at times

Viewing 793 - 795 of 831 Reviews

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Customer Success Manager

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Customer Success Manager, Strategic

Senior Business Analyst