ServiceTitan reviews

3.4

50% would recommend to a friend

(833 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

833 reviews
5.0
May 26, 2018
Recommend
CEO approval
Business Outlook

Pros

- great/bright team and teammates - i feel like i am invested in - which makes me want to work harder - great balance of work and life. - growth opportunities are literally endless

Cons

Just from an outside and inside perspective, maybe slow down a little bit on the hiring process and prioritize developing the talent that is already there? I understand that the growth is demanding but current employees maybe feel less and less vested in if there are new hires every other week.

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ServiceTitan Response
7y
Thank you for your feedback and for being a part of supporting ServiceTitan's growth! While we have aggressive hiring plans in place to support and fuel our success, we hope you find that our numerous development and training programs pave the way for your own personal success!
5.0
May 18, 2018

Proud to be a Titan

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get all the cool stuff that a lot of other tech companies offer: free food, great benefits, unlimited vacation, quick mobility, cross-functional exposure... but what really keeps people here is this... A lot of us could work anywhere in tech, but we choose to work here because our day-to-day helps tradesmen grow their businesses and provide employment and opportunities to their communities. This is not a trendy app that makes your pictures pretty, or a tool to give executives a few extra accelerators on their quarterly bonus... This is a once-in-a-lifetime opportunity to be part of a unicorn startup distrusting the way contractors do business for the better. We want to champion the little guy. Fight for the underdog. We’re scrappy, smart, and humble. This is why we are here. If you’re looking for a job that’s sole purpose is a financial supplement to your lifestyle... you might not connect. If you’re looking to be part of something great, to change things for the better, and to help people (and yourself) realize their true potential. Then you’ve found your home.

Cons

Obvious growing pains from scaling from 4 to over 400 employees in less than 4 years. Any fast growing company goes through this. Continue to make preserving culture a top priority.

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ServiceTitan Response
7y
Thank you for your feedback and your insightful advice which champions innovation - one ServiceTitan's guiding principals. We hope that you continue to make your home here, serving the many SMB and Enterprise customers which make up our great customer base.
5.0
May 2, 2018

Amazing place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are welcoming, kind, and willing to help. Everyone works hard and collaborates together. The offices are nice with great views and it's a plus to avoid commuting down to the west side/405 from the valley. Free lunch everyday and a fully stocked kitchen with lots of options. Casual dress code. Monthly All Hands meetings with transparent discussions with the leadership team. Orientation is the best I've ever experienced which includes a full hands on demo with the product. The tools provided to learn and grow your skills are also great. Values are being referenced constantly.

Cons

Growing so quickly has challenges. There can be friction between teams as everyone is trying to grow and get more done. With a lot of new people joining, there's a lot of training before the pain points subside. Burn out is a real thing, especially with the number of type A personalities here. Being distributed across multiple floors in the office building is inconvenient, but it seems like they're working on improving that.

Viewing 136 - 138 of 833 Reviews

Glassdoor has 850 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.