ServiceTitan reviews

3.4

50% would recommend to a friend

(836 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

57% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

836 reviews
2.0
Sep 17, 2024

Poor Management

Recommend
CEO approval
Business Outlook

Pros

Decent Benefits , Remote Work Opportunities

Cons

Most employees and overworked and under appreciated. The perks offered when you are first hired are short lived. Much of management lack people skills and are very much out for themselves. When the company wants to downsize without negative press, they make up reasons to discipline employees that they want to cut. They find ways to push good employees out in order avoid having to pay severance or unemployment. I know of two former employees that dealt with this.

4.0
Sep 17, 2024
Recommend
CEO approval
Business Outlook

Pros

remote, select shifts, good management

Cons

gets busy quickly, micro managing

2.0
Sep 9, 2024
Recommend
CEO approval
Business Outlook

Pros

The people seem nice enough. Space has much potential. Compensation is decent, & benefits are probably OK for most.

Cons

The code-base is under-documented & disorganized: seemingly small functional changes can easily involve dozens of files. It's also overly engineered, but in areas that aren't conducive to product health & maintainability. Working around crazy tech debt, poor practices & dicey processes take up more time than actual problem solving. Unnecessary complexity & tons of runtime feature enable configs used institutionally lead to many many bugs that are difficult to reproduce. Myopic management fails to recognize it as a problem. Engineer performance criteria is inadequate & heavily favor engineers who have been at the company for many years: need to be a rock star to break even. Onboarding wholly inadequate for engineer hires: it's mostly HR stuff & customer training tutorials focused on 1 or 2 product areas. At the mercy of tribal knowledge & reverse engineering for initial several months. Stress of tight deadline expectations mean your requests for help often go unanswered. Deadlines often bumped forward, often cutting time in half. Gaining access to key systems is haphazard: no list when on-boarding, no clear direction on where to obtain access once a need is determined. Cheap version of big name health insurance. Last job was using same insurance company - different plan: non-generics cost me at least 4x out of pocket than I ever paid previously for them. The familiar problem with "unlimited PTO/sick time": offered, but use is frowned upon. Trying to find employee resources in intranet can be annoying - a lot of outdated material lingering.

Viewing 208 - 210 of 836 Reviews

Glassdoor has 853 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.