Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "Pay is good." ((in 54 reviews)); "The culture is great and diverse." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 33 reviews)); "NO work life balance" ((in 24 reviews)); "The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible." ((in 16 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "Annual layoffs" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Mar 3, 2024

There's Pros & Cons

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- Autonomy - Unlimited PTO - Work resources (there's tons of colleagues that are SME's and will help you with anything) - Great benefits - Remote work availability

Cons

- Continuous turnover - OKRs frequently changed (This made it difficult to hit goals that were set) - Massive workload for each CSM (they were always trying to find ways to reduce accounts from each CSM but it never amounted to anything because you would get a ton of accounts the next month)

5.0

Mar 1, 2024

SDR Salary for CA Reps

Commercial sdr

Recommend

CEO approval

Business Outlook

Pros

Great remote environment with the strongest/most expensive product in the industry.

Cons

High turnover, based on monthly quota vs quarterly so you MUST hit your metrics in 2 months or you let you go.

5.0

Feb 28, 2024

Great Experience

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great experience from ServiceTitan as a whole.

Cons

Lots of moving parts/shifting plans

Viewing 289 - 291 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Lead Salesforce Developer

ProProduct Sales Development Representative