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      Swarovski

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      Swarovski reviews

      3.4

      55% would recommend to a friend

      (1,937 total reviews)
      avatar

      Alexis Nasard

      67% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Work/Life balance

      3.3

      Compensation and benefits

      3.0

      Career opportunities

      2.9

      Senior management

      Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,937 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Aug 5, 2014

      Great company when I started 8 years ago. Gone from bad to worse recently though with new area managers and big bosses

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -good teams within stores. -good discount allowance.

      Cons

      -Stores get little support from area managers. -Lack of communication between different departments within the company. -concession manager jobs being made redundant and alternative job offers being made for the same role with lower title and pay. -local stores and concessions being closed down making others question the security of there role/job -new electronic rota system rolling out that is not practical for most stores and concessions -bonus is offered quarterly but targets are unachievable for most of the region -favouritism between managers and certain staff -pushy sales techniques been introduced that dont work for concessions and quiet stores

      1.0
      Jul 30, 2014

      From Bad to Worse

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good staff discount. - Generous holiday allowance. - Overtime opportunities - due to everyone leaving.

      Cons

      - Horrendous staff turnover. - Severe changes to company in very short time. - Redundancies with no prior warning. - Long term staff sicknesses - staff being allowed to go off sick for yearsleaving the rest of the team very short staffed and over worked. Not able to recruit new team members. - Unrealistic expectations of staff - No sneezing on the shop floor. Must stand with arms by sides at all times. - Horrible sales process - being forced to say unatural sentences to customers and make pushy sales gestures, graded over a 3 page observation checklist.. Uncomfortable for both staff and customer. - Under appreciated for very hard work - practically working 3 different job roles and getting paid a low wage. - The people running this company expect staff to be available monday to sunday on a part time contract, fully flexible with no other commitments. This rules out people attending college or uni, people who have children or another part time job. So basically the majority. - Other branches allowed to refuse refunds in order to get their staff bonus. - Issues raised with Senior Management and nothing ever gets resolved due to extremely poor communication. - The company is constantly pulling lines of jewellery due to 'legal issues' or design faults. - Promotions and launch dates get changed last minute - The promise of a free gift to every loyalty card member in the month of their birthday gets changed to 'when they buy two pieces of jewellery'. Unacceptable after sending out emails offering the customer a free gift. - No opportunities to progress - promises made of advancements and training but it never happens. Has become all about the money and all hope is lost for employees. The company has gone so downhill so quickly I cannot begin to imagine where they'll be this time next year having had so many staff leave and unable to fill the vacancies due to their outragous requirements. I would not recommend this company to anyone. I would go out of my way to deter people from ever working here.

      2.0
      Aug 20, 2019

      No more the warm family company it used to be

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Giving 2 stars only because it used to be a good employer

      Cons

      A global reorganization 'FitForFuture' and 'Clarity4Growth' sold as 'transformation from good to great', has made a tremendous amount of 'family members' redundant Cutting people, cutting costs, poor organization and unprofessional communication, has made this employer go from an attractive to an extremely unattractive employer

      avatar
      Swarovski Response
      6y
      Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are sorry that you did not feel valued and feel that “unprofessional communication, has made this employer go from an attractive to an extremely unattractive employer”. In today’s ever-changing retail landscape, companies need to be flexible and innovative in order to grow and ensure future sustainability. At Swarovski we value feedback both positive and negative and we will, share your feedback with upper management both in North America and Globally. This kind of feedback is crucial to the betterment of the company. Once again thank you for taking the time to leave a review and we wish you all the best in your future endeavors.
      Viewing 73 - 75 of 1,937 Reviews
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      ReviewsSwarovski reviews

      Glassdoor has 2,669 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.