Swarovski reviews

3.4

56% would recommend to a friend

(1,943 total reviews)
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Alexis Nasard

68% approve of CEO

48% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,943 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Sep 16, 2019

Tolerable place to work

Recommend
CEO approval
Business Outlook

Pros

It isn’t a bad job if you love sales and customer service.

Cons

Management literally sucks. They don’t train employees well and then expect them to make miracles happen.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. From your review it seems you did not feel valued by management and for this we are sorry, that you had a negative experience. As we are not sure what location you worked at, it is not easy to address these concerns. At Swarovski we strive to create a positive work environment in each of our stores and corporate offices, to achieve this we have and open-door policy and a hotline to allow employees to share their concerns and ensure we address our employees concerns once reported in a timely matter. Should you wish to provide more details about your experience, please feel free to reach out to customer service so we can further address your concerns. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback on culture and management will be shared with upper management as feedback is crucial to the betterment of the company. We wish you much success in your future endeavors
3.0
Sep 15, 2019

it is just a job, not career

Recommend
CEO approval
Business Outlook

Pros

can pay wages on time, good teamwork, focus on store bonus

Cons

everything is decided by the store manager, the employee has no voice in something, no promotion room

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are of course thrilled that you list as Pros: “pay wages on time”, “good teamwork” and “focus on store bonus” as team work is the cornerstone of our success and the foundation for our Global Retail Incentive Program (Bonus Program). Adding a team approach to our retail employees bonus structure, we felt would help us improve and build upon the team environment in our stores and provide better customer service to our clients. As for your Cons : “everything is decided by the store manager, the employee has no voice in something, no promotion room", please note we have an excellent record of promoting from within and working with associates during the mid-year and year-end reviews to listen to their ideas and find out what is important to them, and creating Individual development plans to identify what they need to do to achieve their short and long-term career goals and move to the next level. We are sorry if this has not been your experience at Swarovski and we suggest you talk with your manager and HRBP about your career goals and how to achieve them. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback will be shared with upper management and HR as feedback is crucial to the betterment of the company. We wish you much success in your future at Swarovski.
2.0
Sep 9, 2019

READ BEFORE YOU APPLY

Recommend
CEO approval
Business Outlook

Pros

- 50% discount ( After 3 months work ) - Free jewelry every 3 months ($99 jewelry if you are part time) and ($199 if you full time) - Team bonus ( not lots tho so don’t expect much )

Cons

- Mostly woman work here ( so it a lots of drama at work if you hate drama don’t even think to apply here) - If part time you looking for 4 - 12 hours a week. - Team bonus so if you work with lazy people they will expect you to do more and if you sale too good ( they will try to get rip if you cause you make another employee look bad ) if you not hit your goal ( they will say they expect more than that from you) - Family companies my store is ( they key holder bring her friends in to be another key holder , another key holder bring her sister in and her friends in and they get the jobs ) so if you don’t have a relationship here like me, good luck because they will talk bad behind your back with store manager. - There are reason why not lots people post videos on YouTube and when they talk about work for Swarovski they alway say about bad experiences. - Manager will give you time table for tho months BUT they could change any time without tell you and expect you to know it. If you not, you will receive a appointment to meet and talk with store manager about why you not show up. - Store manager don’t care about you, they just care about what key holders say about you, so if you not be nice with all get holder and be fake with them, the % you get fire is really high

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We have read your review and your concerns. At Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s everchanging world. Please be assured your feedback was shared with Global HR. Once again, we want to thank you for taking the time to leave a review and wish you much success in your career at Swarovski.
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Glassdoor has 2,677 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.