Swarovski reviews

3.4

56% would recommend to a friend

(1,943 total reviews)
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Alexis Nasard

68% approve of CEO

48% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,943 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews
4.0
May 2, 2019

Good part time job

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, friendly team, positive values

Cons

Lower pay, never promotes from within

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Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we love when employees want to share their positive experiences with us. We understand that flexibility in scheduling is important to employees, and it is always our goal to accommodate our employees’ busy lives as much as possible. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life. We also value constructive employee and customer feedback and thank you for sharing your concerns: “Lower pay, never promotes from within.” We are constantly evaluating our pay scales based on local markets and employee feedback and to that end, we recently implemented a new bonus program to address employee concerns over compensation. In addition, we are proud to share with you that in our Retail Stores in the United States, since the start of 2019 we have promoted 17 employees to management positions. We have also had several promotions in our corporate offices since the start of 2019. If you are interested in a promotional opportunity, we recommend you work with your immediate supervisor on an Individual Development Plan to help you achieve your goals. Once again, thank you for your feedback. We wish you much success in your future with Swarovski.
3.0
Apr 29, 2019

Swarovski Singapore

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company culture was non competitive, and nurturing.

Cons

The management didn't set clear direction and goals.

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Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback. We are happy to hear that you felt the “The company culture was noncompetitive, and nurturing”. Building a culture of teamwork and connectedness is imperative to us at Swarovski. It is equally important that we make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life. We are sorry to hear that you felt management “didn't set clear direction and goals”. But, we are also appreciative of your feedback and we will be sharing it with our training team and upper management, as this is something we take very seriously at Swarovski. It’s crucial to us that our employees feel competent and prepared to help support the company and know what their goals and KPI’s are. Once again, thank you for your feedback and we wish you all the best in your future endeavors
4.0
Apr 28, 2019
Recommend
CEO approval
Business Outlook

Pros

History, culture, exquisite product, wonderful benefits and opportunities to grow within depending on your career path. A plethora of training tools, programs & meetings. Privately owned/5th generation run therefore plenty of passion & a feeling of being part of the Swarovski "family".

Cons

As the company continues to evolve there can be moments of disconnect, miscommunications & lack of clear vision. This affects every department especially our #1 Priority - The Customer (External/Internal).

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Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we love when employees want to share their positive experiences with us. As a private, family-based company, we pride ourselves on our passion and strong identity, and we are glad to hear this is something you value about the brand as well. In addition, we equally value constructive employee and customer feedback and appreciate you sharing your concerns with regards to “miscommunications & lack of clear vision”. Your feedback will be shared with upper management in both North America and Globally, as addressing this will only help us be a stronger Global brand. We also appreciate your advice, “Retail is changing, therefore, be open to new ideas, policies, and methods that support progression.” In response to this, there are a few ways in which we are integrating new technology and method to retail. For example, we are piloting new store concepts with augmented reality screens that use facial recognition to enable customers to virtually try on different products, with our first store debuting this past March in Chengdu, China, with more locations to follow. Once again, thank you for your advice and your feedback. We wish you much success in your future endeavors and look forward to welcoming you back as a customer in the future.
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Glassdoor has 2,677 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.