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      Swarovski

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      Swarovski reviews

      3.4

      55% would recommend to a friend

      (1,940 total reviews)
      avatar

      Alexis Nasard

      68% approve of CEO

      50% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Work/Life balance

      3.2

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,940 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jun 22, 2019

      Incompetent Boutique and Retail Management

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The remuneration is very good.

      Cons

      I can only talk about my experience at this company and I really hope there aren't a lot of people with the same unfortunate experience as me. I worked at a Swarovski boutique for almost 5 years and I still suffer from burnout caused by my boutique manager. I did everything for the company including working extra hours on holidays, weekends and days off without adequate paying and I was even told by a district manager that that was expected for someone in my position. I had extra work responsibilities caused by an incompetent and unreliable boutique manager, who didn't care about anything but used her power to abuse her employees and getting things done. We complained about her to our district manager and her response was that we could either get along with it or get out! The company "respect" their management so much they don't even bother to evaluate them effectively. My boutique manager didn't care about the company, she didn't had our employee's schedule or even our sales goals on time.

      avatar
      Swarovski Response
      6y
      Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We have read your review and your concerns. At Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s everchanging world. Please be assured your feedback was shared with Global HR. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future endeavors.
      2.0
      Jun 19, 2019

      Nice jewellery, but micro management culture

      Payroll/h/r specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved 60% discount, nice Chiswick office

      Cons

      Manager tried micro managing me, no autonomy

      avatar
      Swarovski Response
      6y
      Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We have read your review and your concerns. At Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s everchanging world. Please be assured your feedback was shared with Global HR. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future endeavors.
      2.0
      Apr 27, 2019

      Worst job I’ve ever had!!

      Part time sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The look of some their jewelry is nice. That’s about it...even though it’s high end costume jewelry because they don’t even use real gold or silver..

      Cons

      This was literally the WORST job I’ve ever had! This company does VERY LITTLE to ensure that their employees are happy and enjoy the job! Starting from the very strict dress code they enforce. From the way your hair should look to the makeup you wear down the the nail polish on your fingers! And if you wear anything slightly off you’re sure to be chewed out over it! They even attack the way you stand on the sales floor! And ideally they want you to stand around in heels for hours because it makes you look “fashionable”. The bonus system absolutely sucks! It makes it nearly impossible to make a decent living working here (unless you’re full time or a manager and judging by some of their reviews it’s near impossible for them too!). Their sales tactics are extremely pushy! Always forcing different items ESPECIALLY watches onto unsuspecting customers ....oh I’m sorry, “””clients””” when they don’t even want it! Swarovski is not known for watches! They only want to push it so heavily because it’s a high ticket item. The district manager in NYC (if she’s not gone herself yet) is another story. Doesn’t listen to anyone’s suggestions and only pretended to care or so it seemed. Honestly, if you’re going to do retail avoid this place like the plague! Retail is already a grueling high stress environment with unrealistic sales expectations and overwork the employees. Swarovski does absolutely nothing to make this better. Everyone’s trying to make a buck but the people on the retail level is doing it FOR the company! Least you can do is treat them better! Starts with upper management but you know they usually suck anyway..

      avatar
      Swarovski Response
      7y
      Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We also pride ourselves on our open-door policy and encourage our employees to reach out to a member of our HR team or Upper Management with their concerns. Only when an employee shares their concerns can we address them. Feedback from current and former employees Positive and/or Negative is one of the most valuable tools we have, to help guide us in creating a positive and productive work environment. Your feedback will be shared with upper management both in North America and Globally. This kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors.
      Viewing 172 - 174 of 1,940 Reviews
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      ReviewsSwarovski reviews

      Glassdoor has 2,674 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.