Swarovski reviews

3.4

55% would recommend to a friend

(1,940 total reviews)
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Alexis Nasard

68% approve of CEO

50% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,940 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Sep 29, 2020
Recommend
CEO approval
Business Outlook

Pros

discount 50% off employee discount

Cons

Commission division is not transparent, and if you are are signed up for direct deposit, there is no way you can find out how many hours were actually submitted.

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Swarovski Response
5y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. We are very sorry to hear you felt the variable pay structure was not according to your expectations. We aim to promote a culture where performance is aligned with shared goals and increasing collaboration within the store environment. Our variable pay plans recognize the significant value of the interaction of our employees with consumers and the impact this has to the business performance. Here at Swarovski, we strive to remain competitive in our compensation practices and regularly review our commission structures.
1.0
Oct 23, 2019

Beware

Recommend
CEO approval
Business Outlook

Pros

Beautiful product, sparkle, affordable, classic international renowned product.

Cons

Toxic. Not about store's selling success or customer service.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are disappointed that from your comments it appears that you do not feel valued. If you would like to further address your concerns I want to make sure you are aware of our open-door policy, here at Swarovski we value our employees feedback and encourage our employees to reach out to a member of upper management or HR at any time to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees, can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future with Swarovski.
2.0
Oct 3, 2019
Recommend
CEO approval
Business Outlook

Pros

amazing pieces and stories behind them

Cons

bad team work policy and empathy

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued.We are of course, glad to read that you find our products to be %E2%80%9Camazing pieces and stories behind them%E2%80%9D as we strive to create original products that will stand the test of time and resonate with our customers. We are however disappointed that you felt there was %E2%80%9Cbad team work policy %E2%80%9Cas this is not the norm and we are sorry that you had a negative experience. At Swarovski we strive in our stores and corporate offices to foster an environment where teamwork can flourish, as when we work as a team, we are better able to achieve our goals and provide superior customer service. Once again, we want to thank you for taking the time to leave a review, at Swarovski we value feedback both positive and negative and your feedback will be shared with upper management as feedback is crucial to the betterment of the company. Wishing you much success in your future endeavors.
Viewing 169 - 171 of 1,940 Reviews

Glassdoor has 2,674 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.