T-Mobile Customer Service Representative CSR reviews

3.6

74% would recommend to a friend

(129 total reviews)
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Srini Gopalan

31% approve of CEO

43% positive business outlook

Customer Service Representative (CSR) employees have rated T-Mobile with 3.6 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

129 reviews
3.0
Dec 10, 2025
Recommend
CEO approval
Business Outlook

Pros

hybrid schedule once performance is met. career advancement, tuition reimbursement.

Cons

intense metrics. hard to change your schedule. constant changes with upper management.

Viewing 4 - 6 of 129 Reviews

Glassdoor has 24,562 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.