T-Mobile Customer Service Representative CSR reviews

3.6

74% would recommend to a friend

(129 total reviews)
avatar

Srini Gopalan

30% approve of CEO

43% positive business outlook

Customer Service Representative (CSR) employees have rated T-Mobile with 3.6 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

129 reviews
1.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay, PTO and WFH but only 2 days a week.

Cons

Everything else. The most soul sucking job I have ever had. They only care about numbers. T-mobile doesn't want thier customers to call customer care. They grade us on how many times a customer will call back. Next month it will be some new dumb metric for the (ones who are off the phones) leaders to nitpick.

Viewing 58 - 60 of 129 Reviews

Glassdoor has 24,576 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.