T-Mobile Tech Support Representative reviews

Sales really sucked don’t like it

Started blending tech support reps with sales, essentially forcing them to do two jobs with no additional pay, continuously added more responsibilities without additional pay, and did not provide raises to match inflation. Case in point, when I worked there after 3 years they had to increase my pay to MATCH a NEW HIRE'S pay. This essentially told me that they saw my labor as someone who is tenured, to be worth a new hire. Constant micromanaging Constant threat of termination if not meeting sales goals (even as a tech support rep) Extremely stressful work, nearly every day getting screamed at over the phone. Not enough engineering staff to handle the tickets submitted Not a very good partnership with engineering. Lots of hidden fees specifically designed to nickel and dime customers Did not stick to their original TEX model (Team of Experts) of 32 account reps, 8 tech. Many teams completely removed tech reps in favor of overseas. Threatened to not pay out bonuses to employees because of "budgeting" but had the money to do a complete site renovation including removal of all desks and chairs. In addition they purchased a 15k coffee machine that almost never got used. Refused to allow promotion unless going into billing.