TP Assistant Call Centre Manager reviews

The whole job. You apply for one job and end up doing another - then they move you around onto different campaigns and expect you to do everything flawlessly, the pay is absolute minimum wage yet they always talk about an annual salary review, nobody has every had one of these / had a pay increase. The work load is constantly growing as team members leave but nobody is brought in to replace them. The role you are doing will grow meaning there is even more work for you to do. You will be thrown on inbound then outbound then webchat all within 5 minutes. If you need to use the loo or grab a drink - make sure you’re only taking 2 minutes otherwise you’ll be questioned as to why you’re leaving your desk and not doing this whilst on breaks!! Also don’t bother asking for any time off cause you’ll be hit with the “do you understand the needs of the business” robotic speech that every manager has memorised to a T.

minimum wage, very unorganised company, low morale, never stick to their word about when they will do things but expect workers to. managers keep monthly bonuses earned by agents working hard to achieving targets set by clients. profits are clearly their incentive over the wellbeing of their workers.