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      TP

      Engaged Employer

      TP Assistant Call Centre Manager reviews

      4.4

      98% would recommend to a friend

      (54 total reviews)

      Jorge Amar

      Not enough data to show CEO approval

      95% positive business outlook

      Ratings by demographic groups

      Assistant Call Centre Manager employees have rated TP with 4.4 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Assistant Call Centre Manager professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Assistant Call Centre Manager professionals compared to other employers within the Management & Beratung industry (3.7 stars).

      Reviews by job title

      54 reviews
      4.0
      Sep 2, 2021

      Great work ng environment

      Call centre operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sleek working tools, good training, great working environment at a multinational level - multiculturalis made simple.

      Cons

      Turn around (suspect), the bluchip company required standards I could not guarantee at the early stage I was laid off.

      3.0
      Aug 24, 2021

      Okay but not the best

      Call centre advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Colleagues Working Hours Training Programmes are conducted well.

      Cons

      Upper Management for specific clients can be rude and make you feel uncomfortable.

      avatar
      TP Response
      4y
      Kindly visit http://bit.ly/TPHR-newform if you have additional feedback. Thank you!
      1.0
      Jun 2, 2021

      And you thought you knew rock bottom ... think again!

      Call centre agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are 2 pros that I see working for Teleperformance . 1) The mental health support they offer - spend too long in their employment and you will need it! 2) It makes you a better person by making you really assess your life and question how you ended up in their employment making sure you don't make those mistakes ever again!

      Cons

      Is there a maximum word limit for this section? 1) They say they care, they don't. Don't be fooled. Even their 'employee satisfaction' surveys are tracked so no one would dare put their true feelings down. 2) One minute late (literally 1 minute) and they record it. Spend 1 extra minute working and no acknowledgement. Very one sided. 3) Unless you enjoy being treated like an absolute braindead moron, the training is pathetic. 4) Management and supervision is non existent. They are VERY happy to take the government Track & Trace money to operate the phones for them but as for providing a service as promised that's not what happens. Unstable systems mean calls fail, callers drop off and if a caller dares to ask a question the caller doesn't know they are referred to 150 pages of FAQ's to find the answer themselves. 5) They are unable to keep good people for a reason! They work on numbers rather than retaining people. 6) At the end of every shift you will question your life choices!

      avatar
      TP Response
      4y
      Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!
      Viewing 40 - 42 of 54 Reviews
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