Is TP a good company to work for as a Call Center Manager?

Call Center Manager professionals working at TP have rated their employer with 4.7 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Center Manager Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Center Manager interview questions at TP .

Does TP pay Call Center Manager employees well?

Call Center Manager professionals rate their compensation and benefits at TP with 4.5 out of 5 stars based on 29 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Call Center Manager salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

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TP

TP Call Center Manager reviews

4.7

99% would recommend to a friend

(29 total reviews)

Jorge Amar

Not enough data to show CEO approval

99% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.9

Career opportunities

4.7

Culture & values

4.6

Senior management

4.5

Compensation and benefits

4.4

Work/Life balance

Call Center Manager employees have rated TP with 4.7 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Call Center Manager professionals have an excellent working experience there. TP is rated 27% above average by Call Center Manager professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

29 reviews

5.0

Nov 6, 2024

All good

Call center manager

Recommend

CEO approval

Business Outlook

Pros

Environment Proximity Accessibility to public transportation

Cons

Overworked My Director expects me to do overtime because she’s doing it

TP Response

Thank you for your feedback.

1.0

Nov 24, 2023

Don't Do It

Call center manager

Recommend

CEO approval

Business Outlook

Pros

There are no pros here.

Cons

Too many to list here.

TP Response

Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to tell us more about your experience so we can work with you and resolve it.

4.0

Oct 24, 2023

Multi Culture

Call center manager

Recommend

CEO approval

Business Outlook

Pros

Very Dynamic - Hi Tech & Multi Cultural environment

Cons

High Stress and workload that affects personal time

Viewing 4 - 6 of 29 Reviews

Jobs at TP

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Vereinigte Staaten von Amerika

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Vereinigte Staaten von Amerika

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Workforce Management Login Administrator

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TP Call Center Manager reviews

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