Is TP a good company to work for as a Call Center Manager?

Call Center Manager professionals working at TP have rated their employer with 4.7 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Center Manager Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Center Manager interview questions at TP .

Does TP pay Call Center Manager employees well?

Call Center Manager professionals rate their compensation and benefits at TP with 4.5 out of 5 stars based on 29 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Call Center Manager salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

TP Call Center Manager reviews

4.7

99% would recommend to a friend

(29 total reviews)

Jorge Amar

Not enough data to show CEO approval

99% positive business outlook

Ratings by demographic groups

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Call Center Manager employees have rated TP with 4.7 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Call Center Manager professionals have an excellent working experience there. TP is rated 27% above average by Call Center Manager professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

29 reviews

4.0

Oct 18, 2023

My opinion about the company

Call center manager

Recommend

CEO approval

Business Outlook

Pros

"I have been working for the company for 30 years, and the fact that I started as an agent and progressed to the position of a manager is the greatest motivation for me to continue working here. Meritocracy, salary stability, and respect for my personality by my superiors are the most important reasons why I continue to be here."

Cons

"If someone could consider it a disadvantage, it's the rapid evolution of the company, which necessitates becoming impersonal towards old employees like me, who, after so many years of work, require the company's support for our last working years."

5.0

Jul 31, 2023

TP is like home

Call center manager

Recommend

CEO approval

Business Outlook

Pros

Thanks a lot for let me grow in here, this is the company who help me to get my dreams come true, the respect I have from leaders and all stakeholders make me feel a successful person.

Cons

We work hard, sometimes the balance family vs work is not enough

TP Response

2y

👋🏻 Hi, thanks for your comment, we will take it into consideration. ✍🏻 We are improving every day to remain one of the top 11 companies to work for in the world by Great Place To Work. 😎🔝 Greetings! #TheMomentIsNow

5.0

Apr 6, 2023

Great People, Management, work environment and culture

Call center manager

Recommend

CEO approval

Business Outlook

Pros

great people approachable management team positive environment and culture

Cons

can't think of anything so far

TP Response

3y

Thank you for the valuable feedback. We truly value your time and association with the organization. All the best and have a great day! Regards Teleperformance Canada

Viewing 7 - 9 of 29 Reviews

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TP Call Center Manager reviews

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TP is like home

Great People, Management, work environment and culture

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