Is TP a good company to work for as a Call Center Manager?

Call Center Manager professionals working at TP have rated their employer with 4.7 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Center Manager Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Center Manager interview questions at TP .

Does TP pay Call Center Manager employees well?

Call Center Manager professionals rate their compensation and benefits at TP with 4.5 out of 5 stars based on 29 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Call Center Manager salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Call Center Manager reviews

4.7

99% would recommend to a friend

(29 total reviews)

Jorge Amar

Not enough data to show CEO approval

99% positive business outlook

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Call Center Manager employees have rated TP with 4.7 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Call Center Manager professionals have an excellent working experience there. TP is rated 27% above average by Call Center Manager professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

29 reviews

3.0

Jun 8, 2021

A Place to start

Call center manager

Recommend

CEO approval

Business Outlook

Pros

- Fun place to start even with 0 to no customer service experience. - lots of potential for growth from agent to supervisor to ACM or a CCM - Internal transfer policies

Cons

- Higher management is sometimes unaccessible even with open door policy. - Low Pay

TP Response

5y

Thank you for sharing your feedback! Have a great day!

2.0

Dec 15, 2020

The worst

Call center manager

Recommend

CEO approval

Business Outlook

Pros

It is a job to say you have a job

Cons

Everything. No one listens to you.

2.0

Feb 5, 2020

Don't Do It

Call center manager

Recommend

CEO approval

Business Outlook

Pros

Somewhat flexible schedules for management, even if you are expected to be on call 24/7

Cons

Terrible, below market wages. Absolutely no communication of expectations, nor are we as managers given the tools to succeed. All of which leads to higher than industry-standard turnover, which somehow still comes as a shock to the C-Suite.

Viewing 16 - 18 of 29 Reviews

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TP Call Center Manager reviews

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