Is TP a good company to work for as a Call Center Representative?

Call Center Representative professionals working at TP have rated their employer with 4.2 out of 5 stars in 434 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Center Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Center Representative interview questions at TP .

Does TP pay Call Center Representative employees well?

Call Center Representative professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 434 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Call Center Representative salaries at TP.

How happy are Call Center Representative professionals working at TP?

86% of Call Center Representative employees at TP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Call Center Representative professionals have also rated TP with a 4.2 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.2 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

TP Call Center Representative reviews

4.2

86% would recommend to a friend

(434 total reviews)

Jorge Amar

54% approve of CEO

77% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Call Center Representative employees have rated TP with 4.2 out of 5 stars, based on 434 company reviews on Glassdoor. This indicates that most Call Center Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Call Center Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

434 reviews

4.0

Jun 3, 2018

Pretty good

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Training was great, very thorough. Enjoyed it. Wish I could have stayed.

Cons

Typical high school/call center drama; physical altercations at work - Not a good look at all.

TP Response

8y

Thank you for taking time to write that review. We see to it to equip our employees with enough training and skills so that they can do their job well and provide extraordinary service to their customers. Best regards.

2.0

May 28, 2018

Gen Care Gold Rep

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Potential to make great pay. Full time hours available.

Cons

Unorganized. Unprofessional behavior. Favoritism. Unfairness.

TP Response

8y

Thank you for the positive review. Our goal is to provide our employees a stable job wherein they are given the opportunity to receive competitive income and great incentives. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. Have a great day!

4.0

May 19, 2018

Nice place to work

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Over time is usually available

Cons

Sometimes Stressful but a nice place to work

TP Response

8y

Thank you for taking time to write that review. We see to it employees are given the opportunity to receive higher income and enjoy great incentives so that they will be encouraged to work harder. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. Have an awesome day ahead!

Viewing 412 - 414 of 434 Reviews

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Pretty good

Gen Care Gold Rep

Nice place to work

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