Is TP a good company to work for as a Call Center Representative?

Call Center Representative professionals working at TP have rated their employer with 4.2 out of 5 stars in 434 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Center Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Center Representative interview questions at TP .

Does TP pay Call Center Representative employees well?

Call Center Representative professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 434 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Call Center Representative salaries at TP.

How happy are Call Center Representative professionals working at TP?

86% of Call Center Representative employees at TP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Call Center Representative professionals have also rated TP with a 4.2 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.2 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

Skip to content Skip to footer

Notifications

TP

TP Call Center Representative reviews

4.2

86% would recommend to a friend

(434 total reviews)

Jorge Amar

54% approve of CEO

77% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.2

Career opportunities

4.1

Senior management

4.1

Compensation and benefits

Call Center Representative employees have rated TP with 4.2 out of 5 stars, based on 434 company reviews on Glassdoor. This indicates that most Call Center Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Call Center Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

434 reviews

5.0

Apr 2, 2018

Call Center Representative

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, wonderful people, plenty of opportunities for making bonuses. Have to make sales to make bonuses, you also get bonuses for just always being on time. Everytime a sale was made they would yell it out to the call center floor. Plenty of opportunities for overtime too. No cap. Does not hold back a paycheck.

Cons

They push you to push sales on every call. It's good to be recognized, but I couldn't take the yelling it out so close to me. It was a distraction. Not enough mentors to help, and supervisors never wanted to take a sup call. Only paid twice a month, the 7th and the 22nd. An hour of overtime is mandantory every day.

5.0

Feb 22, 2018

customer agent

Call center representative

Recommend

CEO approval

Business Outlook

Pros

they provide a good schedule

Cons

very complicated softwares to use

TP Response

We appreciate your feedback and we see to it to offer our employees flexible work schedules to suit their needs. Best regards and we wish you success in the future.

1.0

Feb 21, 2018

That desperate?

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Unlimited OT if you are meeting all metrics

Cons

A junior high playground. Non stop calls. Bad training program for Credit Card services

TP Response

We appreciate your honest review. We are committed to providing extensive training to our employees so that they could assist customers properly and efficiently. Kindly share your feedback with us at http://bit.ly/TPHR-form. We'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you.

Viewing 415 - 417 of 434 Reviews

Jobs at TP

Healthcare Customer Service Representative (RN) - Remove

United States

View job

Sales & Customer Service Representative - Onsite

Customer Service Representative - Onsite

Customer Service Representative - Onsite

Customer Service Representative - Onsite

TP reviews FAQs

TP reviews TP Call Center Representative reviews

TP

TP Call Center Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Call Center Representative

customer agent

That desperate?

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at TP

TP reviews FAQs