Is TP a good company to work for as a Call Center Representative?

Call Center Representative professionals working at TP have rated their employer with 4.2 out of 5 stars in 434 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Center Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Center Representative interview questions at TP .

Does TP pay Call Center Representative employees well?

Call Center Representative professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 434 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Call Center Representative salaries at TP.

How happy are Call Center Representative professionals working at TP?

86% of Call Center Representative employees at TP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Call Center Representative professionals have also rated TP with a 4.2 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.2 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13875) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Call Center Representative reviews

4.2

86% would recommend to a friend

(434 total reviews)

Jorge Amar

54% approve of CEO

77% positive business outlook

Ratings by demographic groups

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Call Center Representative employees have rated TP with 4.2 out of 5 stars, based on 434 company reviews on Glassdoor. This indicates that most Call Center Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Call Center Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

434 reviews

3.0

Oct 24, 2016

New career

Call center representative

Recommend

CEO approval

Business Outlook

Pros

The pay was good and made new friend's.

Cons

They didn't train me good.

TP Response

9y

We always make sure that our employees have everything they need to succeed. Thank you for the review!

3.0

Oct 21, 2016

I loved it for the first couple of months but they started treating me differently and seemed to play favoritism

Call center representative

Recommend

CEO approval

Business Outlook

Pros

You are in A/C and on a computer for you're entire shift. And answer the phone not real difficult to do

Cons

The management there does not care to make you better just fire you if you mess up once, I got demoted for something that wasn't my fault, and they could've coached me in it and everything would've been fine.

TP Response

9y

We're sorry to hear that. Management should have the willingness to address problems and conduct a proper investigation. If you want to give us a feedback, kindly visit http://bit.ly/TPHR-form. Thank you for your review.

2.0

Sep 14, 2016

Change needs to happen NOW

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Has potential to be a great company to work for if corporate can step in and investigate corrupt management.

Cons

LOTS: 1. Management sweeps issues under rug in order to make their own selves look good to corporate by ignoring issues brought up to them, taking no concern of issues. 2. The employee opportunity to bonus is unethical as the qualifications change at will with no notification to any employees. There is no set procedures or guidelines available to employees to refer to. 3. The employee handbook is inaccessible to employees. Suppose to be available on inter company communication system; it is restricted for representatives access (I've tried), and is only on inter company communication system not available for reference outside of building. 4. The attendance system used for employees, sets employees up for failure. Employees are given the possibility of termination after receiving 6 points. Employees are given strict .25 points for each late incident and any early departure. Ex., if an employee has to leave early for medical emergencies, they receive .25. There is no exemption either; sick, in hospital. 5. Many more.

TP Response

9y

Thank you for sharing your valuable opinion. Our goal is to see to it that management promotes open communication and extends help to employees while making sure proper process of investigation is followed when issues arise. We would appreciate if you share your feedback with us at http://bit.ly/TPHR-form. All the best!

Viewing 427 - 429 of 434 Reviews

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TP Call Center Representative reviews

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New career

I loved it for the first couple of months but they started treating me differently and seemed to play favoritism

Change needs to happen NOW

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