Is TP a good company to work for as a Call Representative?

Call Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,208 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at TP .

Does TP pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,208 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at TP.

How happy are Call Representative professionals working at TP?

92% of Call Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Call Representative professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

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TP

TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Career opportunities

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Apr 25, 2018

Call agent

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Friendly and helpful staff, my team leader spoke to her staff respectfully. Despite some awful customers I enjoyed my job.

Cons

If your puppy almost dies due to a medical condition and has to be rushed into the vet, do not expect any empathy. Your job will not be there when you return, leaving you in a financial crisis. Yay vet bills and no job!

TP Response

Thank you for your review and for bringing this to our attention. We are sorry to learn about what happened. We hope you can share this with us via http://bit.ly/TPHR-Form for us to conduct an investigation.

1.0

Apr 16, 2018

Worst I've been with

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Strategic location, easy to commute

Cons

Poor facilities, internet lags, old computers, dirty toilets, pest infested building ( flies, cockroach, rodents, ants ) i am surprised there are no snakes, too much office politics, open door policy is discouraged, constant policy changes, management manipulates everything, from stats to surveys to salaries. Salary dispute every month. Due process does not exist. Management is clueless of labor laws and employee rights.

TP Response

We are sorry to hear about this. We'd like to help you resolve this. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly. Thank you and best regards.

5.0

Apr 2, 2018

Call Center Representative

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, wonderful people, plenty of opportunities for making bonuses. Have to make sales to make bonuses, you also get bonuses for just always being on time. Everytime a sale was made they would yell it out to the call center floor. Plenty of opportunities for overtime too. No cap. Does not hold back a paycheck.

Cons

They push you to push sales on every call. It's good to be recognized, but I couldn't take the yelling it out so close to me. It was a distraction. Not enough mentors to help, and supervisors never wanted to take a sup call. Only paid twice a month, the 7th and the 22nd. An hour of overtime is mandantory every day.

Viewing 1129 - 1131 of 1,208 Reviews

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