Is TP a good company to work for as a Call Representative?

Call Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,208 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at TP .

Does TP pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,208 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at TP.

How happy are Call Representative professionals working at TP?

92% of Call Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Call Representative professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Career opportunities

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Oct 21, 2016

I loved it for the first couple of months but they started treating me differently and seemed to play favoritism

Call center representative

Recommend

CEO approval

Business Outlook

Pros

You are in A/C and on a computer for you're entire shift. And answer the phone not real difficult to do

Cons

The management there does not care to make you better just fire you if you mess up once, I got demoted for something that wasn't my fault, and they could've coached me in it and everything would've been fine.

TP Response

9y

We're sorry to hear that. Management should have the willingness to address problems and conduct a proper investigation. If you want to give us a feedback, kindly visit http://bit.ly/TPHR-form. Thank you for your review.

5.0

Sep 23, 2016

Agent

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Its a very good environmental friendly place to work. And great job opportunities.

Cons

They should never judge a book by its cover just because you made mistakes in the past doesn't mean that when people are desperate to get a job they wont do whatever its necessary.

TP Response

7y

It is our goal to provide employees a fun and comfortable working environment. We also ensure that we provide plenty of opportunities for career growth as we aim to mold our employees to be successful in their chosen field.

2.0

Sep 14, 2016

Change needs to happen NOW

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Has potential to be a great company to work for if corporate can step in and investigate corrupt management.

Cons

LOTS: 1. Management sweeps issues under rug in order to make their own selves look good to corporate by ignoring issues brought up to them, taking no concern of issues. 2. The employee opportunity to bonus is unethical as the qualifications change at will with no notification to any employees. There is no set procedures or guidelines available to employees to refer to. 3. The employee handbook is inaccessible to employees. Suppose to be available on inter company communication system; it is restricted for representatives access (I've tried), and is only on inter company communication system not available for reference outside of building. 4. The attendance system used for employees, sets employees up for failure. Employees are given the possibility of termination after receiving 6 points. Employees are given strict .25 points for each late incident and any early departure. Ex., if an employee has to leave early for medical emergencies, they receive .25. There is no exemption either; sick, in hospital. 5. Many more.

TP Response

9y

Thank you for sharing your valuable opinion. Our goal is to see to it that management promotes open communication and extends help to employees while making sure proper process of investigation is followed when issues arise. We would appreciate if you share your feedback with us at http://bit.ly/TPHR-form. All the best!

Viewing 1162 - 1164 of 1,208 Reviews

Jobs at TP

Healthcare Customer Service Representative (RN) - Remove

United States

View job

Operations Supervisor

Customer Experience Senior Specialist (Coach)

Customer Service Representative - Onsite

Customer Service Representative - Onsite

TP

TP Call Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I loved it for the first couple of months but they started treating me differently and seemed to play favoritism

Agent

Change needs to happen NOW

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TP reviews FAQs

Jobs at TP