Is TP a good company to work for as a Call Representative?

Call Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,208 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at TP .

Does TP pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,208 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at TP.

How happy are Call Representative professionals working at TP?

92% of Call Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Call Representative professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13875) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1985 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1773 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1492 reviews)); "Good environment is good." ((in 1291 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3820 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2495 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 361 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Career opportunities

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jul 15, 2015

Good Company Buuuuuut....

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Good training, consistent hours, good pay

Cons

TERRIBLE human resources. Deposited my check into someone elses account even though they were given proper information. North Lauderdale location was hardly ever open to take requests and requests took forever to fill. Improper discharge information that they have NEVER corrected and that error has caused me to be unable to utilize them as a reference. Left for medical reasons- they tell employers I was fired for non-attendance.

TP Response

7y

We're glad to know that you're enjoying your stay at Teleperformance. We are committed to providing our employees a professional working environment wherein they are listened to, guided and given support by the management. Please share your feedback with us at LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com. Best regards and we wish you success in the future.

4.0

Jul 2, 2015

Teleperformance Ogden

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Most of the people are very friendly and it is easy to move up in the company if you put your mind to it. Supervisors give good feedback and positive coaching techniques.

Cons

Things are a little disorganized but not too terrible to deal with. The benefits like insurance and 401k aren't great but are definitely better than most entry level or call center jobs.

TP Response

7y

Thank you for your review. We always make sure to provide a good environment for our employees while providing good benefits, corresponding incentives and great opportunities for career growth.

1.0

Jun 28, 2015

Customer Support Representative

Call center representative

Recommend

CEO approval

Business Outlook

Pros

It's a job, Great building. Spacious break room, Great Co workers. The pay was decent could be better. OK hours. Started out alright.

Cons

I worked there for almost 2 years as an agent. Upper Management was not consistent or in sync with what they say or do at all. Policies are always being revised every minute of the day. You get written up for almost anything and everything even if you had no knowledge of it. Customers were extremely rude, you couldn't put fort extra effort to help them because it was out of scope. Breaks and lunches are way to short. Offered benefits and time off but it was never actually given to you even if you request it months in advance. Desks were disgusting. Very stressful and no leway to perform your duties what so ever.

TP Response

7y

Thank you for bringing this to our attention. May we ask that you also share these via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com in order for us to look into it and make necessary improvements.

Viewing 1180 - 1182 of 1,208 Reviews

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TP

TP Call Representative reviews

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Good Company Buuuuuut....

Teleperformance Ogden

Customer Support Representative

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