Is TP a good company to work for as a Call Representative?

Call Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,208 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at TP .

Does TP pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,208 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at TP.

How happy are Call Representative professionals working at TP?

92% of Call Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Call Representative professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1985 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1773 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1492 reviews)); "Good environment is good." ((in 1291 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3820 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2495 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 361 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

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TP Call Representative reviews

4.5

92% would recommend to a friend

(1,208 total reviews)

Jorge Amar

85% approve of CEO

84% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Career opportunities

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

Call Representative employees have rated TP with 4.5 out of 5 stars, based on 1,208 company reviews on Glassdoor. This indicates that most Call Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Jan 8, 2014

Call centers are not for everyone.

Call center agent

Recommend

CEO approval

Business Outlook

Pros

the work is not hard. trainers are nice.

Cons

short training period. strict regulations. no consensus among management on many rules and procedures

3.0

Jan 2, 2014

Nice start out for those with no experience but draining.

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules and nice co-workers. The best part about the job was coworkers, some of which became my good friends and was able during my duration to have my schedule changed four times to fit my routine.

Cons

Excessive rules and policies: you cannot have any personal items at your cubicle and /or have new rules or new training aid, had to be able to finish a call with in a time frame. Weird computer glitches & sluggish computers: The staff and management states that the computers are left on for quality purposes but they still glitch and freeze taking much longer than it should to help a customer and cannot accept your password and have go through a password reset which could take 5 minutes or two hours - This was my caveat, to look at other options. Instant changes on demand: In the last four months of me working there, Most of the rules/protocol on how to take a call was updated within in weeks, the division was cut and about 30 agents were released with a some supervisors too.

3.0

Dec 2, 2013

Inbound Call Center

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Opportunity for advancement within weeks.

Cons

Stressed out customers make for stressful atmosphere.

TP Response

Thank you for sharing your feedback with us. We always make sure to reward hardworking employees with great opportunities so that they will be encouraged to work harder. Have a pleasant day ahead!

Viewing 1195 - 1197 of 1,208 Reviews

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TP Call Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Call centers are not for everyone.

Nice start out for those with no experience but draining.

Inbound Call Center

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