Is TP a good company to work for as a Chat Agent?

Chat Agent professionals working at TP have rated their employer with 4.3 out of 5 stars in 102 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Chat Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Chat Agent interview questions at TP .

Does TP pay Chat Agent employees well?

Chat Agent professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 102 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Chat Agent salaries at TP.

How happy are Chat Agent professionals working at TP?

93% of Chat Agent employees at TP would recommend their employer to a friend. This rating has decreased by 4% in the past 12 months. Chat Agent professionals have also rated TP with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

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TP

TP Chat Agent reviews

4.3

93% would recommend to a friend

(102 total reviews)

Jorge Amar

100% approve of CEO

87% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.1

Senior management

4.1

Career opportunities

4.0

Work/Life balance

4.0

Compensation and benefits

Chat Agent employees have rated TP with 4.3 out of 5 stars, based on 102 company reviews on Glassdoor. This indicates that most Chat Agent professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Chat Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

102 reviews

5.0

Jun 30, 2026

Less stressful work environment but high-pressure expectations

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

It offers a less stressful non-voice environment,provides the day flexibility to work from home,and allows you to handle multiple costumer queries at once.

Cons

High-pressure multitasking, strict metrics like Average Handle Time (AHT) , and emotional toll from dealing with frustrated costumers.

TP Response

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

4.0

May 29, 2026

Average

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility Paid training Good work environment

Cons

Salary Management Bad bonuses Metric targets

TP Response

👋🏻 Hi, thanks for your comment, we will take it into consideration. ✍🏻 We are improving every day to remain one of the top 5 companies to work for in Latin America by Great Place To Work. 😎🔝 Greetings! #MadeForMore

1.0

May 24, 2026

Horrible job with ultra high pressure

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

None, not even the salary,

Cons

Horrible job ever, ultra high pressure

TP Response

1mo

👋🏻 Hi, we are very sorry for your experience. We strive to get better every day so that we can be there for you when you need us. 🫂 You can contact us at hrhelpdeskmar@teleperformance.com 📩 We are at your disposal to help you solve your requests.

Viewing 1 - 3 of 102 Reviews

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Less stressful work environment but high-pressure expectations

Average

Horrible job with ultra high pressure

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