If you are white forget it worse reactive company I have worked for
Pros
The customers love talking to them
Cons
The way that management treats their employees like criminals and also that they practice reverse discrimination as the majority are black including management. Supervisors and trainers are very snippy and we have on trainer who is very rude when dealing with agents and puts her two cents in where it not needed. Was threatening bodily harm by an individual ans was told because I was getting off he would wait for me in the parking lot and he preceded to do that but I went to management about it and had me wait off the clock for him to come back so they could talk to him. They want to brush the whole incident under the carpet have asked to talk to hr and was denied access told supervisor have to make appointment. Very hostile work environment and also even with a doctor note they are not accommodating for bathroom breaks and health issues. No paid holidays or bereavement. Insurance is very expensive.