Is TP a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,374 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Custom Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TP .

Does TP pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,374 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13888) , Customer Service Representative (CSR) (5151) , Customer Service Agent (2592) , Analyst (1525) , Customer Service (1479) , Expert em Interação (1409) , Content Moderator (1264) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (721) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

TP Custom Service Representative reviews

4.1

83% would recommend to a friend

(12,374 total reviews)

Jorge Amar

92% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (12,374 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Custom Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,374 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

12K reviews

1.0

Mar 16, 2016

Teleperformance Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good stepping stone to move on to new companies, easy work.

Cons

Extremely unprofessional, low base pay, the company preaches that they promote from within your project and give everyone a fair shot at positions but it turns in to more of a popularity contests. Supervisors start off relatively untrained.

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

2.0

Mar 13, 2016

It's a paycheck

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The onsite restaurant was great! The coworkers were very friendly as well.

Cons

The amount of favoritism was ridiculous! Management was very unprofessional, and u never knew if u would be fired that day.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

2.0

Mar 4, 2016

customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good working staff, and working envirnment

Cons

low remunerations sometimes gets hectic in the call centre

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 12139 - 12141 of 12,374 Reviews

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TP Custom Service Representative reviews

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Teleperformance Customer Service Rep

It's a paycheck

customer service

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