TP Custom Service Representative reviews

4.1

83% would recommend to a friend

(12,374 total reviews)

Jorge Amar

92% approve of CEO

78% positive business outlook

Custom Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,374 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

12K reviews
4.0
Mar 4, 2016
Recommend
CEO approval
Business Outlook

Pros

It's almost clear if to say about the operational side but generally it feels like a reliable company indeed. I hope Teleperformance Russia & Ukraine will soon be recognized as a fantastic place to work in with all its european standards introduced to.

Cons

In Teleperformance Russia & Ukraine they used to say it's somehow possible for an employee to be transferred abroad, another words start working in other country.

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TP Response
10y
Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
1.0
Mar 2, 2016
Recommend
CEO approval
Business Outlook

Pros

There aren't any pro's unfortunately.

Cons

No paid time off, no holiday pay if you're off the holiday, the pay is horrible you can't live off of it, only 16 hrs PTO after one year We told forced to come in on our day off so that they could close for Christmas Day and New Years Day and even though I already had those days approved for time off, they took it away from me and said I had to work on my day off or be given points for calling in, I am a caregiver and had to stay home to care for my Father and they didn't care that I had no one else to stay with him on those days. I had to call in and take the points even though those were my regular days off. They pick on everything and abuse their employee's to the point that everyone keeps quitting. There was a girl who was in the hospital and they gave her points for every day that she was in the hospital and fired her when she got back, she had to fight to have the points removed and keep her job. They write you up for everything under the sun. Everyone I started with has either quit, been fired or is looking for other work. I quit because I couldn't take the abuse anymore, I was being abused by a customer on a call and instead of management understanding even after hearing the call, they gave me the wrong, I was being yelled at and called names and they didn't care and that is when I decided I needed to get out of that horrible place. I would not even give this company one star, but they force you to and I would not recommend this company to my worst Enemy. Find another place to work if you don't want to get sick or be totally unhappy everyday that you are there.

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TP Response
10y
Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
3.0
Feb 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Works with you with part time or full time needs Different working opportunities

Cons

Don't pay for vacation time after you resign Don't give you sick time Pay can be more than $11

avatar
TP Response
10y
Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
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