Is TP a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,372 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Custom Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TP .

Does TP pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,372 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2008 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1751 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1499 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1248 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3851 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2479 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 395 reviews)); "Long hours accompanied with the days off split off in a week (9 hours work shifts containing 1" ((in 292 reviews))

TP Custom Service Representative reviews

4.1

83% would recommend to a friend

(12,372 total reviews)

Jorge Amar

92% approve of CEO

78% positive business outlook

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Custom Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,372 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

12K reviews

2.0

Jan 20, 2016

Customer service should not be stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I enjoyed the people I worked with. Team mates were great. I loved the customers. They were awesome and very easy to talk with. There was a quiet room with no phones... and the break room was great. Java Bob, I miss you. Pay and benefits were ok. The pay for customer service reps can always be better considering the amount of stress they laid on you in that place.

Cons

The tools were not functional at all and there were seven windows you had to open before you could even take a call. it took ten minutes to log into the system. Management communication was not up to par. My manager was the coolest but then we had worked together for nearly ten years so it was easy to walk in and say... hmmm. Help. The rest of the managers lacked that invested feel and appreciation for the phone jocks.

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

1.0

Jan 19, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

To have a job and get the quick experience to apply somewhere else that will appreciate what you bring to the table.

Cons

Where do i begin. No acknowledgement, lack of appreciation , cheated out of pay YOU BASICALLY WORK FOR YOUR HEALTH NOT A PLACE I RECOMMEMD IF YOU REALLY WANT TO LIKE WHAT YOU DO

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

3.0

Jan 18, 2016

Not really Customer Focused. It's all about the metrics.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A good attempt at training but it remains insufficient. All the overtime you want, if your body can take it.

Cons

High stress environment. Pay needs to be higher, for the work performed. Time spent using the restroom will come out of your 15 minute break time.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 12157 - 12159 of 12,372 Reviews

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Customer service should not be stressful

CSR

Not really Customer Focused. It's all about the metrics.

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