Is TP a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,360 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Custom Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TP .

Does TP pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,360 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Custom Service Representative reviews

4.1

83% would recommend to a friend

(12,360 total reviews)

Jorge Amar

93% approve of CEO

78% positive business outlook

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Custom Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,360 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

12K reviews

3.0

Aug 11, 2014

Call center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work at home option possible

Cons

No vacation, no holidays, poor benefits

2.0

Jul 28, 2014

Co-workers amazing, decent management on-site, horrible policies.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

All of the people who were on my level were phenomenal to work with. Most weren't very judgmental and most were as sweet as honey even when not dealing with the customers. If you can afford to take an unpaid day here or there, the management is usually pretty flexible with that given some notice. If you have managed to get to paid-time status, hold it until Christmas and they'll give it to you in spades.

Cons

They're really bad with compensation. It's good considering that you're a third-party, but horrid considering what you're subjected to upwards of forty times a day. Leave policies are kind of pathetic - I couldn't get sick leave for pneumonia even with a doctors note. That was what ultimately ended up in my resignation. The company's management, unfortunately, doesn't value you as the individual. They say it's such a great place to work, but when you feel like a number, you start to act like a number to the non-peons.

1.0

Jul 23, 2014

No room for growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Casual dress code Lenient attendance policy Ability to internally transfer within projects

Cons

Salary cap Glass ceiling Often trained with outdated material High Stress level job which doesn't match pay Clients who mico manage... bringing the morale down

Viewing 12268 - 12270 of 12,360 Reviews

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TP Custom Service Representative reviews

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Reviews by job title

Call center

Co-workers amazing, decent management on-site, horrible policies.

No room for growth

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